March 3, 2016 (Erie, PA) — The White Lodging Management Company recognized the staff at the Sheraton Erie Bayfront Hotel for their diligent efforts and attention to detail by awarding them with five prestigious designations for 2015. White Lodging Management, the company overseeing the Sheraton, praised the efforts of both the hotel team and the food and beverage team, presenting them with the awards at the General Managers Conference. They were recognized as Guest Satisfaction Score Hotel of the Year, Market Share Hotel of the Year, Triple Platinum Hotel Designation, the Elsa Bruining Award (Best Customer Service) and Full Service Hotel of the Year, all for 2015.
“The Sheraton staff is filled with happy, well-trained associates who are highly engaged. Most impressively, we accomplished this during a renovation year,” said Dan Pora, General Manager of the Sheraton Erie Bayfront Hotel.
The $2 million, four month renovation completed in 2015 was a Starwood requirement after seven years to keep the property consistent with the superior reputation of the brand. The renovation process included upgrades to all facets of the hotel, including: 200 guest rooms, corridors, elevator landings, the club lounge, presidential suite, Bayfront Grille, bar, lobby, front desk and public restrooms.
“Thanks to you (Dan) for your effective leadership and to the entire Sheraton Bayfront associate team whose individual and collective efforts made this recognition possible,” said Bruce White, Chairman and CEO of White Lodging. “You are truly number one and set the standard for all of us at White Lodging.”
The Sheraton staff was also recognized for additional awards at the 2016 Starwood General Managers Conference in Denver. The hotel had the Best Guest Experience Index Scores in North America for 2015, a significant accomplishment within the Starwood group.
“The Bayfront Team was recognized with these awards because of the team’s excellent service delivery, problem resolution and food and beverage execution,” Pora said.
The hotel finished first in 2015 in more than a dozen categories including overall satisfaction, problem resolution, arrival experience, overall service, overall restaurant, genuine caring staff, staff responsiveness to guest needs, intent to recommend, overall expectations, positive word of mouth, feel like a valued guest, staff takes pride in their work, front desk helpful and overall room service.