Be Careful When Buying Tickets

by Brandon Boyd, Coordinator of Communications and Client Relations

If someone came to the Erie Insurance Arena, purchased a small popcorn for $2.50, and then turned around and offered to sell it to you for $15, would you buy it?

No?

So why do that when it comes to tickets?

It seems obvious when we plug in other items, but when it comes to tickets, we find that every once in a while people purchase their ticket from a third-party vendor.

We only sell tickets at http://www.erieevents.com or in our box office. Any other website, AKA a third-party vendor, is serving as a middleman and taking money from you. They are purchasing tickets from us and reselling them to you at a higher price. Or, even more dangerously, they could be selling you a ticket they don’t actually have.

When you Google search “erie events tickets” or other similar search terms, these third-party vendors will pay to disguise themselves as the top link for the search. If you see “ad” by the listing, it’s likely not us. We are ONLY at http://www.erieevents.com

TICKETEXAMPLEwitheditsJust as an example, I pulled a ticket for Trans Siberian Orchestra (now on sale!) for the 8 p.m. showing on November 21. To keep it all equal, I even chose the same section. In this case, I chose section 208. The Erie Events price includes fees; the other sites do not.

  • http://www.erieevents.com price: $49.25
  • Bad Ticket Site 1: $73
  • Bad Ticket Site 2: $74
  • Bad Ticket Site 3: $81
  • Bad Ticket Site 4: $150

Yikes! Big difference, right?

If you’re overpaying for tickets you can get from us for cheaper, you’re getting played like the music at the concert you’re going to. If you’re extremely picky about your seats and we’ve sold the exact ones you’re looking for, perhaps it may be worth exploring your options. It’s likely we’ll be able to get you into seats you will like, however, and we recommend going through us for all your ticketing needs.

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See you soon at http://www.erieevents.com. Or give us a call at 814-452-4857. Or, if you’re nearby, just come to the box office!

 

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Use Caution When Purchasing Tickets from Secondary Markets

¬†When purchasing tickets, it’s as easy as going to http://www.erieevents.com, click on Buy Tickets in the top right corner and then select the show you want to buy tickets for.
Erie Events 2
In looking out for the best interest of our patrons, The Erie County Convention Center Authority would like you to use caution when purchasing tickets from secondary market ticket buyers. The ECCCA releases the following statement:

The only authorized sales agents for the Erie Insurance Arena is the Erie Insurance Arena Box Office. Tickets purchased from any other source may not be valid. The Erie Insurance Arena box office is not able to honor, replace or refund invalid tickets. Invalid barcodes must be confiscated by the box office and a copy of the tickets will be provided at the customer’s request. The copy of the invalid tickets may be used to alert the point of purchase. Other resellers may offer money-back guarantees, but they are unable to guarantee entry to an event as they are not able to validate that ticket or seat location is authentic.

Customers with invalid tickets are welcome to purchase replacement tickets, but seating location and/or price is based upon availability.

Customers should report fraudulent ticket sales to the point of purchase and consumer protection agencies.

The following contact information is provided for your convenience.

Pittsburgh Regional Office – Bureau of Consumer Protection: 412-565-5135

Craigslist: 800-664-0633

Western Pennsylvania Better Business Bureau: 412-456-2700

eBay: 800-322-9266

Pennsylvania Attorney General Consumer Protection Hotline: 800-441-2555

StubHub: 866-788-2482