Be Careful When Buying Tickets

by Brandon Boyd, Coordinator of Communications and Client Relations

If someone came to the Erie Insurance Arena, purchased a small popcorn for $2.50, and then turned around and offered to sell it to you for $15, would you buy it?

No?

So why do that when it comes to tickets?

It seems obvious when we plug in other items, but when it comes to tickets, we find that every once in a while people purchase their ticket from a third-party vendor.

We only sell tickets at http://www.erieevents.com or in our box office. Any other website, AKA a third-party vendor, is serving as a middleman and taking money from you. They are purchasing tickets from us and reselling them to you at a higher price. Or, even more dangerously, they could be selling you a ticket they don’t actually have.

When you Google search “erie events tickets” or other similar search terms, these third-party vendors will pay to disguise themselves as the top link for the search. If you see “ad” by the listing, it’s likely not us. We are ONLY at http://www.erieevents.com

TICKETEXAMPLEwitheditsJust as an example, I pulled a ticket for Trans Siberian Orchestra (now on sale!) for the 8 p.m. showing on November 21. To keep it all equal, I even chose the same section. In this case, I chose section 208. The Erie Events price includes fees; the other sites do not.

  • http://www.erieevents.com price: $49.25
  • Bad Ticket Site 1: $73
  • Bad Ticket Site 2: $74
  • Bad Ticket Site 3: $81
  • Bad Ticket Site 4: $150

Yikes! Big difference, right?

If you’re overpaying for tickets you can get from us for cheaper, you’re getting played like the music at the concert you’re going to. If you’re extremely picky about your seats and we’ve sold the exact ones you’re looking for, perhaps it may be worth exploring your options. It’s likely we’ll be able to get you into seats you will like, however, and we recommend going through us for all your ticketing needs.

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See you soon at http://www.erieevents.com. Or give us a call at 814-452-4857. Or, if you’re nearby, just come to the box office!

 

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Beware of Ticket Resellers

Secondary ticket markets are rising in popularity, interfering with what is supposed to be a fun experience for our loyal patrons. We want buyers to use caution when purchasing tickets to events at Erie Insurance Arena and the Warner Theatre. The only safe place to purchase tickets is by visiting the Erie Insurance Arena box office, the official website for Erie Events, or by phone. Patrons will avoid higher prices and eliminate the possibility of purchasing tickets that aren’t valid.

The problems of secondary ticket markets became more evident during the Jason Aldean: Burn it Down tour that sold out Erie Insurance Arena in October. In an effort to minimalize the actions of these markets, the show promoter required the arena to hold tickets purchased through the Fan Club pre-sale at the box office and only the original buyer with appropriate ID would be allowed to pick them up. Ticket resellers, who were informed of this policy, gave their customers misinformation and many fans found themselves without tickets. Unfortunately, the Erie Insurance Arena could not help these fans because their ticket transaction did not occur through the box office. These situations will be on-going as promoters and artists introduce new measures to keep secondary ticketing companies from gouging their fans. Procedures like those for the Jason Aldean pre-sale, where tickets can only be picked up by the original purchaser, will continue. Many artists have also established stricter ticket limits on the number available to purchase which limits the amount available to resellers. Erie Events’ has a longstanding policy of an eight ticket limit, although some shows have reduced that to four, or even two per person.

So how does a show like Aldean’s sell out ten minutes after going on sale? The demand for tickets greatly exceeded the number that were available for sale.  Thousands of tickets were allotted to the Fan Club and radio pre-sales and all sold out within minutes. The public on-sale, which occurred via the phones, internet and box office simultaneously, also sold out within minutes. With computerized ticketing, every person on the internet is essentially, the first person in line at the box-office window.

Erie Events’ is not able to honor, replace or refund invalid tickets. Customers with invalid tickets are welcome to purchase replacement tickets from us, but seating location and/or price is based upon availability. Some resellers may offer money-back guarantees, but that does not necessarily guarantee entry to an event.

Unfortunately, there is no way to determine if the person buying a ticket is purchasing it for the secondary ticketing market. Therefore, it is not possible to stop those buyers from purchasing tickets. It’s up to us to educate our patrons to be cautious when purchasing tickets.  The buyer must beware.

In the best interest of our patrons, we offer this simple advice: the only guaranteed ticket is purchased at the box office at the Erie Insurance Arena (where there are no handling or service fees), by purchasing through our website (www.erieevents.com) or by calling the box office at 814-452-4857.

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