The Sheraton Erie Bayfront Hotel has been a staple of service and success in Erie’s hospitality market for the last 10 years.
On Wednesday, the Sheraton recognizes its success with an internal 10-year celebration at 3 p.m. in the Ballroom of the Sheraton Erie Bayfront Hotel that will also recognize the 11 charter member associates that opened the hotel back in 2008.
“It was 10 years ago that we opened the hotel up to the public,” said Daniel Pora, general manager of the Sheraton Erie Bayfront Hotel. “We’ve had 10 years of great successes in that time and we are excited to recognize everyone for their hard work.”
Since it opened in 2008, the Sheraton has been atop consumer rankings in various categories. This past year, the Sheraton was in the top 3% for all Sheratons in North America for overall satisfaction, #1 for Restaurant Overall Food Quality and #1 for Restaurant Overall Service for all Sheratons in North America, and Top 2% for Overall Property Style and Design and top 2% for Overall Hotel Condition for all Sheratons in North America. The hotel has also finished ranked #1 in the Sheraton brand in Guest Satisfaction for five of the years that the hotel has been open.
“I am very proud of all the associates’ hard work, dedication and passion for excellent customer service and making sure the hotel is very clean and well maintained on a daily basis,” Pora said. “We have an amazing family of associates at the Sheraton and their hard work certainly has paid off over the years.”
In addition to its exemplary service for guests, the Sheraton Erie Bayfront Hotel has also rooted itself into local programs and provided opportunity for growth in the region.
The Sheraton’s partnership with Mercyhurst University’s Hospitality Department has proved fruitful for both parties – currently, the Sheraton Erie Bayfront Hotel boasts six managers, three supervisors, seven interns and 15 hourly associates all from Mercyhurst University. The Sheraton has and will continue to hire local talent and allow them to thrive at one of Erie’s top hotels.
The Sheraton Erie Bayfront Hotel also partners with Erie High School and Strong Vincent Middle School. On Tuesdays and Thursdays, six students with special needs from Erie High School come to get on-the-job and life experiences. Every other Friday, 16 students with special needs from Strong Vincent Middle School assist in the laundry, kitchen, restaurant, and perform light maintenance work.
“We are very fortunate to have such a great working relationship with the Erie School district and local community,” Pora said. “It is very rewarding for not only the students in these programs, but for the hotel associates that get the opportunity to work with them and help make a positive impact on their education.”
The Sheraton Erie Bayfront Hotel looks to continue its connection with local programs and continue celebrating success in the future.