Erie Events has a longstanding relationship with Groupon for discounted tickets to some of our events and shows. At Jim Brickman’s December 14th Sunday night performance at the Warner Theatre, we experienced an issue with tickets purchased from Groupon. We’d like to inform our patrons who purchased those tickets of the problem and apologize for the issue despite it stemming from Groupon.
Tickets purchased through the “deal-of-the-day” Groupon service are always pre-selected and set aside for shows and events. Unfortunately, the Erie Events box office staff didn’t receive the complete list for everyone who purchased a ticket for the concert on Groupon, leading to a delay handing out tickets. Of the approximate 230 people who bought tickets on Groupon, we only had around 30 of those names. That delayed the usual fast ticket pick-up service. Thanks to our staff expediting the process and the promoters holding the show’s start time by 15 minutes, we were able to get each patron in the door for the two hour 20 minute show by 7:25pm.
We’d like our patrons to know this is the first time we’ve experience this problem through Groupon. We’re working with them now to ensure this doesn’t happen again. Thank you for your cooperation and we hope to see you soon at one of our many events!